Ofcom warns telecoms firms to do more to support people in financial difficulty

Ofcom warns telecoms firms to do more to support people in financial difficulty

Ofcom warns telecoms firms to do more to support people in financial difficulty Many people on low incomes are struggling to afford internet access and not all of them are receiving support from their supplier, Ofcom said. Ofcom has warned telecoms firms they must do more to help people in financial difficulty or face “interventions” from the regulator. New research shows that many people on low incomes are struggling to afford internet access and not all of them are receiving support from their supplier, Ofcom said. Average “new customer” prices for superfast broadband and landline bundles last year were nearly 20% cheaper in real terms than in 2015, while the average amount of broadband data households used increased by 342% over that time, and average download speeds rose by 178%. The average cost of mobile services in 2020 was also more than 20% cheaper in real terms than in 2015, while people used 369% more data. However, Ofcom said around two million households still struggled to pay their internet bill. BT, Community Fibre, Hyperoptic, KCOM, Virgin Media and VOXI have …
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