No apology as Qantas promises to fix customer service

No apology as Qantas promises to fix customer service

Opinion No apology as Qantas promises to fix customer service Gareth Evans, the Jetstar boss who has worked at Qantas for 23 years, is the latest in a long line of senior executives who have resigned under the airline group’s chief executive Alan Joyce. But the Qantas board, led by chairman Richard Goyder, appears unperturbed at the senior talent that has departed the airline and the deep knowledge of the company that they take with them when they leave. Nor does the board seem concerned about the corporate governance issues surrounding such a long-serving CEO. Alan Joyce, who has been the Qantas CEO for almost 14 years, is one of the longest, non-founder CEOs serving on an ASX-listed company, and it appears he isn’t keen to pass the baton on. …
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