MCI expanding its work-from-home call centres with 350 jobs across Nova Scotia

MCI expanding its work-from-home call centres with 350 jobs across Nova Scotia

A thriving North American call centre is poised to add 350 new jobs to its growing Nova Scotia workforce. The province-wide expansion will be boosted by work-from-home positions after MCI successfully launched that initiative at its Sydney Call Centre in the aftermath of the COVID-19 pandemic. “We wanted to just send a message to the market that we are going to be in the work-at-home business forever,” said MCI CEO Anthony Marlowe “It wasn’t just a temporary thing and we are no longer confined by the four walls of a location and our first step in Atlantic Canada is to take the opportunity to workers throughout all of Nova Scotia.” Marlowe said the expansion was possible after ‘incredible success’ in Sydney and the business-friendly environment of Nova Scotia. It wasn’t always sunshine and roses, though, and initial spikes in 2020 employee attrition came with the onset of emergency procedures related to the pandemic. “Initially, we had a setback, about 30 per cent of our staff was unable to work. They needed to care for their elders, care for their children, …
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