Changes to Vic mental health complaints
Victoria's mental health complaints system will undergo changes after a report criticising incidents of seclusion and use of restraint.
Complaints processes will be streamlined by the state's mental health complaints commissioner, a week after the report revealed Australia's three worst hospitals for use of mechanical restraints were in Victoria.
The changes will allow officials to better assess whether uses of restraint and seclusion have met the guidelines.
A more rigorous complaints process will also be implemented, including collection of detailed information from public mental health services.
The moves will better protect human rights and ensure strong oversight, Mental Health Complaints Commissioner Treasure Jennings said.
"While we are pleased to see that many services have either minimised or are working to reduce seclusion and restraint, there is still significant work …
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