Akamai Technologies apologises after several high-profile websites including HSBC, Airbnb and British Airways hit by outages

Akamai Technologies apologises after several high-profile websites including HSBC, Airbnb and British Airways hit by outages

Akamai Technologies, a content delivery company, has apologised after a software update in its services caused several websites to go down. Sites including Barclays, HSBC, British Airways and Airbnb were affected, but service was restored shortly afterwards. In its apology, Akamai said: "At 15:46 UTC today, a software configuration update triggered a bug in the DNS system, the system that directs browsers to websites. This caused a disruption impacting availability of some customer websites. We apologize for the inconvenience that resulted. We are reviewing our software update process to prevent future disruptions. (3/3) — Akamai Technologies (@Akamai) July 22, 2021 "The disruption lasted up to an hour. Upon rolling back the software configuration update, the services resumed normal operations. Akamai can confirm this was not a cyberattack against Akamai's platform. "We apologise for the inconvenience that resulted. We are reviewing our software update process to prevent future disruptions." During the outage, a message on the BA website read: "Service Unavailable - DNS failure. The server is temporarily unable to service your request. Please try again later." And a message on …
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